A support assistant that reads tickets before your team does

The problem

Refund requests, shipping questions and urgent complaints all landed in one inbox. Replies were slow, and the urgent ones were easy to miss.

What we built

• Each ticket is labeled by topic and priority as soon as it arrives.
• The reply is drafted from the customer's order data and the store's policy documents.
• A person approves or edits every reply, so nothing is sent unseen.
• Low-confidence drafts are flagged, so staff know where to look closely.