Every comment and message answered within the hour
Questions get answers, orders get routed, and complaints reach the right person.
- Client
- Home decor shop
- Timeline
- Ongoing, monthly
- Scope
- Community management, inbox support
The problem
Customers asked about size and price in comments and messages. Many waited a day or never heard back, and orders got lost in the inbox.
What we built
- One shared inbox for comments and messages across platforms.
- Saved answers for common questions, adjusted to each customer's message.
- Orders and complaints go to the owner with the details already collected.
1 day → 50 minaverage reply time
100%comments and messages answered
+27%orders started from messages
Built with Meta inbox, shared tracker, reply templates.