A live dispatch board for delivery managers
One screen shows every driver, every parcel and every delay.
- Client
- Courier company
- Timeline
- 7 weeks
- Scope
- Custom dashboard, internal tool
The problem
Managers checked three tools and phoned drivers to find parcels. Customers often learned about delays before the company did.
What we built
- A live board with drivers, routes and parcel status on one screen.
- Late runs are highlighted so managers can step in early.
- Separate views for managers, dispatchers and drivers.
3 tools → 1for daily operations
-45%status calls to drivers
1 minmaximum data delay
Built with React, Node.js, WebSockets, MySQL.